Privacy Policy

Valhalla Forge Ltd is the data controller responsible for personal information processed through this website. Registered office: BH13PS. Email: info@valhalla-forge.co.uk. Website: https://valhallaforge.co.uk

Depending on how you use our website, we may collect: name; billing address; delivery address; email address; telephone number; order information; payment and transaction information; customer service communications; account information if you create an account; website usage information; IP address and technical information; and cookie and similar technology information. We do not normally receive or store your complete payment card number. Payment information is processed by our payment providers.

We may collect information when you create an account, place an order, contact us, subscribe to marketing communications, use our website, submit a contact form, leave a review or communicate with our customer support team.

We may use personal information to process and fulfil orders, take and process payments, deliver products, provide customer support, manage returns and refunds, communicate with you about your orders, prevent fraud and abuse, maintain website security, improve our website and services, comply with legal and accounting obligations, and send marketing communications where permitted and where you have provided the appropriate consent.

Depending on the circumstances, we may process personal information because it is necessary to perform a contract with you; we have a legal obligation; we have a legitimate interest; or you have provided consent.

Payments may be processed through third-party providers such as Stripe. These providers process information in accordance with their own privacy policies.

We may share necessary delivery information with courier and delivery companies so that your order can be delivered.

We may share information with service providers that help us operate our business, including accounting, hosting, website, security and technical service providers.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, fraud prevention and dispute resolution requirements. Different categories of information may be retained for different periods.

If you subscribe to our marketing communications, we may send information about new products, product launches, pre-orders, promotions, restocks and collector news. You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us.

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function. Other cookies may be used for analytics, preferences or marketing. Where required by law, we will ask for your consent before using non-essential cookies.

Depending on the circumstances, you may have rights relating to your personal information, including the right to access, correct, request deletion, restrict processing, object to certain processing, data portability and withdraw consent where processing is based on consent. To exercise your rights, contact: info@valhalla-forge.co.uk.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children for marketing purposes.

We may update this Privacy Policy from time to time. The latest version will be published on this page.

Valhalla Forge Ltd Email: info@valhalla-forge.co.uk Website: https://valhallaforge.co.uk