Returns & Refunds

If you are a consumer purchasing goods online, you generally have the right to cancel your order within 14 days of receiving the goods without giving a reason. You then have a further 14 days to return the goods after notifying us of your cancellation. Some statutory exceptions may apply.

To cancel an order, please contact us: Email: info@valhalla-forge.co.uk. Please include your name, order number, products you wish to return and reason for return, if you wish to provide one.

You may use the following wording: "I hereby give notice that I wish to cancel my contract for the purchase of the following goods: [PRODUCT]. Order number: [ORDER NUMBER]."

Customers should take reasonable care of products while they are in their possession. Where exercising the statutory cancellation right, products should be returned in a condition that allows us to inspect them. We may be able to make a deduction from the refund where the value of the goods has been diminished because they were handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

For sealed Trading Card Game products, we strongly recommend that customers do not open, unwrap or otherwise alter the sealed product if they intend to return it. Once a sealed product has been opened, the condition and value of the product may be affected. Nothing in this section removes or limits statutory rights relating to faulty, damaged or incorrectly supplied goods.

If your product arrives damaged, faulty or does not match the product description, please contact us as soon as possible. Please provide order number, description of the problem, photographs of the product and photographs of the packaging where relevant. We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

If we send you the wrong product, please contact us before returning it. We will arrange an appropriate resolution.

Where you exercise your statutory right to cancel, you are generally responsible for the direct cost of returning the goods unless the goods are faulty, the goods were incorrectly supplied, or we have agreed otherwise. Where a product is faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law.

Once we receive the returned goods and have assessed the return, we will process any applicable refund. Where legally required, refunds will be made using the original payment method. We may withhold reimbursement until we have received the goods back or you provide evidence that the goods have been returned, whichever occurs first, where permitted by law.

Certain products may be excluded from cancellation rights where a statutory exception applies. If such an exception applies, it will be clearly explained before purchase.

For returns and refunds:

Valhalla Forge Ltd Email: info@valhalla-forge.co.uk Website: https://valhallaforge.co.uk